Studio Policies

The Songbird Studios team does their absolute best to accommodate everyone’s schedule, requests, and specific needs. To ensure that we have adequate studio space and vocal coaches available, we have implemented to following policies. We ask that all students be cognizant and respectful of these when scheduling voice lessons.


Monthly Membership

Monthly memberships are automatically charged on the first day of every month and is non-refundable. For any declines or insufficient funds transactions that are not resolved by the 10th of the month, a $25.00 fee will be charged.

Membership Changes & Cancellations 

There are multiple membership options (6 in total) – Students can be on a 30, 45 or 60 minute plan; part-time (2 lessons/mo, every other week), full-time (4 lessons/mo, every week). Pricing starts at $135 per month. Feel free to call or email us for more details.

Memberships must be canceled at least 15 days prior to the first of the next month. This can only be done online by filling out this form. Changes and/or cancellations communicated by phone or in person are not acceptable.

A $90.00 expedited processing fee may be paid to cancel any membership effective immediately.

 

Missed Lessons & Makeup Classes

Membership fees are non-refundable and lessons cannot be rolled-over month to month. Aside from your first month, membership fees cannot be pro-rated.

If you cannot attend a scheduled lesson, let us know via email (voice {at} songbirdsf.com) and then register for one of our weekly makeup classes held on Sundays from 3-4pm in our Noe Valley studio.

Students must pre-register to reserve their spot. Makeup classes are limited to one per month, subject to availability and must be scheduled within 30 days, otherwise they are forfeited. If you are registered for a weekly makeup class and do not show up, the class is forfeited and cannot be rescheduled.

In the rare instance the studio or a teacher cannot teach a lesson, the studio will make every effort to provide a highly qualified substitute teacher! If a sub is not available, we will add a teaching day so you can come in to make up your one-on-one lesson. If you are unable to attend that additional day, you can makeup by attending one of our weekly makeup classes. No refunds will be offered for teacher sick days or studio closure dates.

Studio Holidays

Our studio is closed on major holidays. If your lesson falls on one of these dates, you can makeup by attending one of our weekly makeup classes.

For Months with 5 Weeks

Depending on what day of the week your lesson is on, there may be months where you have an extra lesson. In these cases, the extra lesson is considered a bonus lesson! If the teacher or studio cancels a 5th week bonus lesson, that lesson will not be subbed, but the student may still attend one of our makeup classes.

For All Events (including Little Tweets)

Due to space limitations, registration and payment for all events is required 14 days prior to the start date, and is available on a first-come-first-serve basis. Registration fees for missed or unattended events are forfeited permanently and cannot be transferred or refunded. Events are non-refundable, but in special circumstances registration fees may be transferred to another event.

Tardiness

Please be on time! Lesson minutes lost due to student tardiness are not applied to the next lesson and are not prorated.

Drop-Off/Pick-Up

While Songbird wants all of our students to feel welcome and take advantage of our cozy common areas, we also need to respect the need for quiet and calm so that students can concentrate during their lessons.

With that in mind, we ask that all students arrive no earlier than 15 minutes before their lesson begins, and stay no later than 15 minutes after their lesson ends. This is especially important for students who rely on a parent, guardian, or friend to transport them to and from lessons. Thank you for understanding!

Extreme Weather or Unexpected Interruptions

If lessons are canceled due to extreme weather or events beyond our control, i.e. power outage, natural disaster, etc. those lessons can be made up by attending one of our weekly makeup classes.

Lost/Stolen Items & Personal Injury

While Songbird works hard to maintain safe, supportive, and comfortable environment, accidents can always happen. So please be careful and aware of your surroundings at all times. Songbird is not responsible for any lost or stolen items, or any injury that may occur inside or outside the studio.

Use of Image/Audio Consent

From time to time, Songbird may take photographs, video, and/or audio recordings of students. The resulting media may be used for display, instruction manuals, books, marketing, website and internet promotion, in both print and electronic formats, and any other promotion purposes for Songbird. The students’ name, image, likeness, and voice may be used without further consent or payment to student. Recordings, audio and/or visual, may be made during lessons and performances, however, only recordings from performances and public events like workshops may be used by Songbird for public display – Recordings from private one-on-one lessons are kept private and confidential, and will be used only for the student’s training and improvement.

Data Security

Songbird may record private lessons of the student for the purposes of training the student and the instructors. Recordings of private lessons are kept private and confidential and will only be shared with instructors, the student and the student’s parents where needed. These recordings are made accessible to the student via online cloud storage such as Dropbox. Songbird takes great care to maintain the security and privacy of these recordings and Songbird shall not be held liable to the student for hackings or similar malicious activity that result in data breach or harm to the student.

Please check here regularly as these policies are subject to change.