The Songbird Studios team does their absolute best to accommodate everyone’s schedule, requests, and specific needs. To ensure that we have adequate studio space and vocal coaches available, we have implemented to following policies. We ask that all students be cognizant and respectful of these when scheduling voice lessons.
Monthly Membership
Your monthly membership fee is automatically charged on the first day of every month and is non-refundable. For any declines or insufficient funds transactions that are not resolved by the 5th of the month, a $25.00 late payment fee will be charged.
Membership Cancellation and Change Policies
We offer membership plans based on lesson length and lesson frequency: Lesson lengths: 30, 45, or 60 minute Frequency: Part-Time (2 lessons/month, every other week) or Full-Time (4 lessons/month, weekly). Membership Levels: Essential, Plus, and Flex each includes unique benefits as noted on our pricing sheet.
Pricing starts at $165/month. For questions about membership options, feel free to speak with your teacher or contact our admin team.
Changes & Cancellations
- All cancellations and membership changes must be submitted at least 15 days before the 1st of the upcoming month via our online Cancellation/Pause Form. Changes communicated by phone, text, in person, or directly to your teacher will not be accepted.
- A $90 expedited late cancellation/processing fee may be paid to cancel a membership effective immediately.
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For cancellations submitted after monthly billing has run, membership fees remain non-refundable and lessons are removed from the schedule per our missed lesson policy.
Pausing Your Membership (One Month Max)
Notify your teacher and submit the Cancellation/Pause Form before the 15th of the month.
- Straight Pause: Membership charges paused for the month, they return the following month; however, your lesson spot is not held. Admin will assist with rescheduling to a new regular timeslot prior to your return.
- To Hold your lesson timeslot, a $90 fee applies. Subject to teacher approval.
- Cancellation and change policies still apply while paused.
- Limitations may apply
Missed Lessons
Membership fees are non-refundable and lessons cannot be rolled-over month to month. Aside from your first month, membership fees cannot be pro-rated.
We do not offer makeup lessons on the Essential & Plus plans. If you cannot attend your regularly scheduled lesson, let us know via email (voice {at} songbirdsf.com). If you are Plus or Flex member you can access additional benefits between your lessons such as free monthly workshops (Singers’ Circle, Plus/Flex Vocal Hang, etc.), full access to our Empowered Voice Series, resource library (practice tracks, warm ups, recorded content). If you are interested in upgrading your membership let us know.
Songbird Flex students have the option to schedule up to 1 makeup lesson per month. Contact our admin team directly to reschedule. 24 hours noticed required to reschedule. FLEX lessons do not roll over.
In the rare instance the studio or a teacher cannot teach a lesson, the studio will make every effort to provide a highly qualified substitute teacher! If a sub is not available, we will reschedule your lesson or add a teaching day so you can receive your one-on-one lesson. For holiday closure dates, we will add a teaching day so you can receive your one-on-one lesson. No refunds will be offered for teacher sick days or studio holiday closure dates if you cannot attend the added day.
Any makeup or rescheduled lesson, including Flex makeups and courtesy makeups granted at the studio’s discretion, must be booked within 30 days of the originally scheduled lesson. After 30 days, the makeup is no longer available.
Studio Holidays
Our studio is closed on major holidays. If your lesson falls on one of these dates we will add a teaching day so you can receive your one-on-one lesson. For Songbird Flex members, this will not count as their 1 makeup lesson per month. We may also use the 5th Week Skip Policy (see below) in place of a reschedule when applicable.
For Months with 5 Weeks
Memberships come with either four (full time) or two (part time) lessons per month. Depending on what day of the week your lesson is on, there may be months where you have an extra lesson. In these cases, the extra lesson is considered a bonus complimentary lesson! If the teacher or studio cancels a 5th week bonus lesson, that lesson may not be subbed. Songbird Flex members may schedule this as their 1 makeup lesson per month.
For All Events
Due to space limitations, registration and payment for all events is required 14 days prior to the start date, and is available on a first-come-first-serve basis. Registration fees for missed or unattended events are forfeited permanently and cannot be transferred or refunded. Events are non-refundable, but in special circumstances registration fees may be transferred to another event.
Tardiness
Please be on time! Lesson minutes lost due to student tardiness are not applied to the next lesson and are not prorated. Teacher schedules are often fully booked and teachers cannot run late to compensate.
Drop-Off/Pick-Up
While Songbird wants all of our students to feel welcome and take advantage of our cozy common areas, we also need to respect the need for quiet and calm so that students can concentrate during their lessons and we can conduct the business of the studio during business hours.
With that in mind, we ask that all students arrive no earlier than 15 minutes before their lesson begins, and stay no later than 15 minutes after their lesson ends. This is especially important for students who rely on a parent, guardian, or friend to transport them to and from lessons. Thank you for planning appropriate pickup/drop off plans, and for understanding!
Extreme Weather or Unexpected Interruptions
If lessons are canceled due to extreme weather or events beyond our control, i.e. power outage, natural disaster, etc. we will do our best to accommodate, but those lessons are not subject to a refund or makeup, unless you have a FLEX membership.
Lost/Stolen Items & Personal Injury
While Songbird works hard to maintain a safe, supportive, and comfortable environment, accidents can always happen. So please be careful and aware of your surroundings at all times. Songbird is not responsible for any lost or stolen items, or any injury that may occur inside or outside the studio.
Use of Image/Audio Consent
From time to time, Songbird may take photographs, video, and/or audio recordings of students. The resulting media may be used for display, instruction manuals, books, marketing, website and internet promotion, in both print and electronic formats, and any other promotion purposes for Songbird. The students’ name, image, likeness, and voice may be used without further consent or payment to student. Recordings, audio and/or visual, may be made during lessons and performances, however, only recordings from performances and public events like workshops may be used by Songbird for public display – Recordings from private one-on-one lessons are kept private and confidential, and will be used only for the student’s training and improvement.
Data Security
Songbird may record private lessons of the student for the purposes of training the student and the instructors. Recordings of private lessons are kept private and confidential and will only be shared with instructors, the student and the student’s parents where needed for minors. These recordings are made accessible to the student via online cloud storage such as Dropbox. Songbird takes great care to maintain the security and privacy of these recordings and Songbird shall not be held liable to the student for hackings or similar malicious activity that result in data breach or harm to the student.
General Sick Policy
In an effort to keep everyone safe and healthy, if you are feeling sick (Ie. cold or flu symptoms, sore throat, fever etc), please do not attend your lesson in person. You can simply attend your lesson remotely, via Zoom. Please reach out to our admin team for support.
Please check here regularly as these policies are subject to change.